Return

At Chris Peteir, we are committed to ensuring your satisfaction with our pet furniture. If you are not completely satisfied with your purchase, we offer a straightforward return policy.

1. Eligibility for Returns

To be eligible for a return, please ensure:

  • The item is unused and in the same condition as received.
  • It is in the original packaging, with all tags and labels intact.
  • The return is initiated within 30 days of the delivery date.

2. Non-Returnable Items

Items that cannot be returned include:

  • Gift cards
  • Sale items (unless defective)
  • Customized orders

3. Initiating a Return

To start a return, follow these steps:

  1. Contact Us: Email customersupportline@chrispeteir.com with your order number and reason for return.
  2. Authorization: Our team will provide a return authorization and instructions.
  3. Ship the Item: Securely pack the item, including the return authorization, and use a trackable method to send it to the address provided.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable service for security.

5. Processing Returns

Upon receiving your return, we will inspect it and notify you of approval or rejection:

  • Approved Returns: Processed within 7-10 business days, with refunds to the original payment method.
  • Partial Refunds: Granted for items not in original condition, damaged, or missing parts.

6. Refunds

  • Full Refunds: Issued for returns meeting all criteria.
  • Partial Refunds: Considered for returns that do not meet all conditions.

7. Exchanges

Defective or damaged items can be exchanged for the same product. Contact customersupportline@chrispeteir.com to facilitate an exchange.

8. Late or Missing Refunds

If you haven’t received a refund:

  1. Recheck your account.
  2. Contact your bank or credit card company.
  3. Still no refund? Email us at customersupportline@chrispeteir.com.

9. International Returns

International customers are responsible for shipping costs and duties. Use a trackable method for returns.

Contact Us

Questions or concerns? Contact us:

Email: customersupportline@chrispeteir.com
Website: chrispeteir.com

Thank you for choosing Chris Peteir Pet Furniture. We appreciate your business and aim to provide a seamless shopping experience.

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