FAQ

Welcome to the Chris Peteir FAQ section. Here you’ll find answers to common questions about our products and services. For further assistance, please email us at customersupportline@chrispeteir.com.

1. What types of pet furniture do you offer?

We provide a range of pet furniture including beds, scratching posts, and climbing trees, designed for comfort and style.

2. How can I place an order?

You can order directly through our website, chrispeteir.com. Browse our catalog, select your items, and follow the checkout process.

3. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

4. How long does shipping take?

Orders typically ship within 3-5 business days. Delivery times vary by location.

5. Can I track my order?

Yes, once your order ships, you will receive a tracking number via email.

6. What is your return policy?

We offer a 30-day return policy for unused items in original packaging. Please see our Return Policy for details.

7. Do you ship internationally?

Yes, we ship worldwide. International shipping fees and duties may apply.

8. How do I care for my pet furniture?

Each product comes with care instructions. Generally, we recommend regular cleaning with pet-safe products.

9. Can I customize my order?

Currently, we do not offer customizations, but we are working on providing this option in the future.

10. What should I do if my order arrives damaged?

Please contact us immediately at customersupportline@chrispeteir.com with photos of the damage, and we’ll assist you with a replacement.

11. How do I contact customer support?

For any questions or concerns, email us at customersupportline@chrispeteir.com.

12. Do you offer discounts or promotions?

We periodically offer discounts and promotions. Subscribe to our newsletter for updates.

13. Are your products eco-friendly?

Yes, we strive to use sustainable materials and eco-friendly practices in our manufacturing.

14. Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of placement by contacting us at customersupportline@chrispeteir.com.

Thank you for choosing Chris Peteir for your pet furniture needs. We’re here to help make your experience enjoyable and easy.